25bd9 Privacy Policy
Your personal information is completely safe with us. This document describes in detail how 25bd9 collects, uses, and protects your data.
Introduction and Scope
01 About This Policy
25bd9 ("we", "our", "platform") is a trusted online entertainment and betting platform in Bangladesh. This Privacy Policy ("Policy") describes what personal information we collect when you use the 25bd9 website, app, or services, how that information is processed, and what your rights are.
By using any service provided by 25bd9, you are considered to have accepted the terms of this Privacy Policy. If you do not agree with any part of this Policy, please refrain from using our services.
What Information We Collect
02 Registration and Account Information
When you create an account on 25bd9, we collect the following information:
- Full name and date of birth (for age verification)
- Email address and password (stored in encrypted form)
- Mobile number (for identity verification and security)
- Country and district of residence
- Preferred language and currency (Bangladeshi Taka / ৳)
03 Financial Transaction Information
To process deposits and withdrawals, we handle the following information:
- bKash, Nagad, or Rocket account number (partial — full numbers are not stored)
- Transaction amount, date, and time
- Transaction reference ID
- Balance and deposit history
04 Technical and Usage Information
To improve your service experience, we automatically collect certain technical information, such as:
- IP address and geographic location (at the country level)
- Browser type, version, and operating system
- Device type (mobile / desktop / tablet)
- Traffic source and page visit patterns
- Session duration and activity logs
- Cookie and local storage data (details below)
Purpose of Data Use
05 Why We Use Your Information
25bd9 uses collected information only for the following legitimate purposes:
- Creating, managing, and securing accounts
- Processing deposits and withdrawals
- Preventing unauthorized access and fraud
- Age verification (confirming 21+) and identity verification
- Monitoring and enforcing responsible gaming limits
- Providing customer service and 24/7 live chat support
- Sending information about bonuses, promotions, and VIP rewards
- Resolving technical issues and improving the platform
- Fulfilling legal obligations
We do not sell your information to any commercial advertisers for purposes beyond those stated above.
Sharing Information with Third Parties
06 When and with Whom Information Is Shared
25bd9 is very careful about sharing your personal information with third parties. We share information only in the following circumstances:
- Payment processors: The minimum necessary information is shared with bKash, Nagad, and Rocket to complete transactions.
- Technology service providers: Limited information is shared with selected partners for server hosting, cybersecurity, and platform maintenance, who are required to follow the same privacy standards.
- Legal requirements: Information may be provided in response to a legal directive, court order, or request from a regulatory authority.
- Fraud prevention: Necessary information may be shared with security partners for account protection and fraud detection.
Cookies and Tracking Technologies
07 What Cookies Are and How We Use Them
Cookies are small text files stored in your browser. 25bd9 uses the following types of cookies:
- Essential cookies: For maintaining login sessions, security tokens, and core functionality.
- Functional cookies: To remember your preferred language, theme, and other settings.
- Analytics cookies: To understand which parts of the platform are used most and to help improve the service.
You can disable cookies from your browser settings, but this may limit some features of the platform.
Data Security Measures
08 How We Keep Your Information Secure
25bd9 uses industry-standard security technologies to protect your information. Our key security measures are:
- 256-bit SSL/TLS encryption for all data transfers
- Passwords and sensitive data stored using bcrypt hashing
- Real-time fraud detection system to identify suspicious transactions
- Physical security at data centers and regular security audits
- Employee data access restricted according to a minimum privilege policy
- Regular security vulnerability testing (penetration testing)
However, data transmission over the internet is not entirely risk-free. While we are committed to ensuring the highest level of protection, no system can be claimed to be 100% secure.
Data Retention Period
09 How Long Information Is Retained
25bd9 retains your information only for as long as necessary:
- Active accounts: All information is retained for as long as your account remains active.
- Closed accounts: Even after an account is closed, some information may be retained for a specified period due to legal and regulatory obligations.
- Transaction records: Financial transaction records are mandatorily kept for a set period.
- Technical logs: Server logs and access records are generally retained for a limited period.
Once the retention period ends, data is securely deleted or anonymized.
Your Rights and Choices
10 Your Data Rights
As a user of the 25bd9 platform, you have the following rights:
- Right to access: If you want to know what information we hold about you, please contact us.
- Right to correction: If any of your information is incorrect, you can correct it through account settings or support.
- Right to deletion: You can request to close your account and have your information deleted (except where legal obligations apply).
- Objection to processing: You can object to the processing of your information for specific purposes.
- Unsubscribe from promotional communications: You can stop receiving emails or other promotional communications at any time.
To exercise these rights, contact our 24/7 live chat support directly or write to us by email.
Protection of Minors
11 Children and Minors Privacy
25bd9 strictly follows a 21+ age policy. We do not knowingly collect information from anyone under 21 years of age. Age is verified during registration, and identity verification documents may be requested in cases of doubt.
If we confirm that a minor has opened an account, that account will be closed immediately and all associated information will be deleted.
Policy Changes and Updates
12 How Privacy Policy Updates Are Handled
25bd9 may update this Privacy Policy from time to time. When changes are made:
- The new policy will be published on the website and the "Last Updated" date at the top of the page will be changed.
- For significant changes, registered users will be notified by email or through a notice on the platform.
- Continuing to use the service after a change has been made means you have accepted the new policy.
We recommend visiting this page regularly to stay informed about your privacy rights.
13 Applicable Law
This Privacy Policy is governed by the applicable laws and regulations of Bangladesh. The courts of Bangladesh have jurisdiction over any disputes or legal matters.
Have a privacy question?
Our 24/7 support team is always ready to answer any questions you may have.